Help for Klinora Pros.

Practical guidance for opportunities, confirmed work, earnings and quality.

Application and marketplace access

A new Klinora Pro account can save and submit an application, but signing in with Google or uploading a file does not approve it. Opportunities remain unavailable until human review is complete and your services, travel area, contact number and availability are ready. Klinora Pros operate as independent cleaning professionals; applying is not employment and does not guarantee work.

Opportunities and acceptance

Opportunities contain the service, area, time options, household requirements and your expected earnings. Accept only a time you can honour. Acceptance is single-winner: once one eligible Klinora Pro accepts, competing offers close.

Availability and service area

Keep your weekly hours, date exceptions, services and travel settings accurate. Saving a change updates future eligibility; it does not silently alter a confirmed visit.

Confirmed cleans and messages

Calendar contains accepted work and the controls appropriate to each visit state. A new time is a request until the customer accepts it, and cancellation with less than 48 hours’ notice is recorded for fair human review. If you cannot access a property, try to message or call the customer and wait at least 15 minutes before completing the report. Report an interrupted or unsafe visit with the reason and actual time; Operations reviews responsibility and payment rather than applying an automatic penalty.

Earnings, reviews and quality

Earnings shows your approved cleaning amount and any approved products allocation separately. Reviews, marketplace readiness and quality standing are distinct records; a quality concern does not rewrite historical earnings or visit events.

Need help with a specific clean?

Keep support connected to the booking.

Open the confirmed booking in Calendar for visit controls, or use Messages for practical details.

Open Klinora Pro calendar

For the full process, read Complaints and service recovery. You can also review accessibility support.

Immediate safety

If anyone is in immediate danger, contact the emergency services. Booking messages are not monitored as an emergency channel.