Klinora help centre
Help with your home cleaning.
Clear guidance from planning a clean through to a completed visit.
Planning and requesting a clean
Start with your postcode, choose an eligible saved home, service, duration and suitable times, then review the full price before saving your request. A request is not a confirmed booking until a Klinora Pro accepts it.
Payment setup and charges
A payment method must be set up securely before your request can be offered to Klinora Pros. Adding a card does not confirm a Klinora Pro and does not charge the cleaning total. If a Klinora Pro accepts, payment authorisation is scheduled nearer the visit. Payment is collected only after the clean is completed, using the final amount you approved.
Your Klinora Pro and visit details
After a Klinora Pro accepts, Bookings shows their name, the agreed visit time and the latest execution status. Contact details and booking messages are available only for the matched booking.
Changes, problems and reviews
Open the booking to request a new time, review the exact cancellation fee before confirming, or report an issue. Changes requested less than 24 hours before a visit need your Klinora Pro’s agreement. Non-arrival can be reported after 10 minutes and escalated after 15; a formal no-show case is available after 30 minutes unless you accepted a revised arrival. Ordinary cleaning-quality concerns should be raised within 72 hours, while serious safety, fraud, damage or payment concerns can still be reported later.
Need help with a specific clean?
Keep support connected to the booking.
Open the booking for its current actions. For an eligible visit, Report a problem creates a persisted record for the Klinora operations team.
Open bookingsFor the full process, read Complaints and service recovery. You can also review accessibility support.
Immediate safety
If anyone is in immediate danger, contact the emergency services. Booking messages are not monitored as an emergency channel.